Swop smart. Swop safe.
Most swops go off without a hitch. These simple habits help keep it that way, for you and for everyone on Swoper.
Swoper never involves money
We don't handle payments between members, and nobody should ask you for a deposit, a "delivery fee", a one-time PIN or your banking details. If someone does, stop chatting and report them in the app.
Before you meet
Check the profile
Look at reviews from past swops and whether the person has a verified badge. New accounts aren't bad, but take a little more care.
Keep chat in the app
Agree on details in Swoper chat so there's a record. Be cautious if someone pushes you to move to another app straight away.
Ask for more photos
If you're unsure about condition, ask for extra photos or a short video before you agree to meet.
When you meet
Public place, daylight
Meet somewhere busy during the day, such as a shopping centre or a coffee shop. Many police stations have safe exchange zones too.
Tell someone
Let a friend or family member know where you're going, who you're meeting and when you expect to be back. Bring someone along if you can.
Inspect before you swop
Check the item carefully and test electronics before handing yours over. It's fine to walk away if it isn't as described.
Red flags to watch for
Requests for money
Deposits, courier fees, "insurance" or any request to pay is a scam. Swops are item for item.
Asking for codes or details
Never share one-time PINs, passwords, ID numbers or banking details, even if the person says it's to "verify" you.
Pressure and urgency
Too-good-to-be-true offers, pressure to decide fast, or last-minute changes to a quiet location are reasons to pause.
Tools in the app
Report or block in two taps
- Open the listing or the person's profile.
- Tap the menu and choose Report or Block.
- Pick a reason and add any detail that helps. Reports are private; the other person isn't told who reported them.
If something goes wrong
We're here to help
- Report the person in the app so our team can review it and act, including suspending or removing accounts.
- Email [email protected] with what happened. Never send passwords or ID documents by email.
- If you're in danger or a crime has been committed, contact the SAPS on 10111 or 112 from a cellphone.